2.)5th Vital initiates cancellation / rescheduling prior to service delivery.
If the customer disagrees on the rescheduling then request for cancellation is confirmed.
- If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.
- If payment is yet to be collected, there is no refund.
Note: 5th Vital will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.