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Cancellation Policy

Scenario Cancellation Policy Refund Policy
Customer cancels prior to service delivery Prior to service delivery, customer may request for cancellation by calling our Call Centre or through the online customer portal. No cancellation charges will apply. If payment has been collected prior to service delivery,100% refund will be made to the respective payment instrument used by the customer.
If payment is yet to be collected, there is no refund.
5th Vital initiates cancellation / rescheduling prior to service delivery. If the customer disagrees on the rescheduling then request for cancellation is confirmed. If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.
Note: 5th Vital will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time. If payment is yet to be collected, there is no refund.
Customer cancels after service delivery has commenced. At the customer’s request, 5th Vital will cancel the order and stop the service delivery. If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.
Note: At the discretion of 5th Vital, a customer can be denied services in cases where the customer cancels the service without any valid reason. If payment is yet to be collected, there is no refund.
Customer is dissatisfied with the service Not applicable At the discretion of 5th Vital, customer will be offered an option of repeating the service.
Incorrect billing Not applicable If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.
Mode of Refund
The mode of refund depends on the mode of payment used at the time of booking the service.
Payment Mode Refund Mode Time
Credit Card / Debit Card / Net Banking / Digital Wallet Refund will be processed to the same account used at the time of payment. 7-10 business days
Cash on Delivery Bank transfer to the bank account specified by the customer 7-10 business days

Note: The time given above is only indicative, it may change as per the business policy.